Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to: MFM Building Products, PO Box 340, Coshocton, OH 43812.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition within 30 days of the original purchase for a full refund.

If you ordered the wrong item or for returns of any non-damaged/unopened items, you must contact MFM Customer Service at 800-882-7663. MFM will provide a return authorization claim number. Customer is responsible for return shipping costs to MFM and be subject to a 25% restocking fee, based on the condition of the returned material. After receipt of returned items, MFM Customer Service will contact you in regards to your credit.

Shipping Information

Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.